Nobody likes receiving dodgy goods. While we do our best to be as accurate as possible, sometimes human error results in a wrong t-shirt being sent, or a small mark missed on a shirt (grrr!). Issues like this represent less than 1% of our orders (and we’re pretty proud of that!), but then they do arise, we’ll handle it!
Incorrectly Fulfilled or Damaged items
OGO will replace or reprint an item if it has been delivered with defects or incorrectly (wrong design, style/colour/sizes). On receipt of a photo of the item received, OGO will reprint and send out a replacement at no charge. Your customers don’t even need to send back the incorrect goods, and they get to keep it. WInning!
Change of Mind
Due to the custom nature of each item we print, we aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to
- Customer prefers another sizing
- Customer ordered the wrong colour or design